True Mosaics Studio Cancellation Policy
True Mosaics Studio reserves the right to cancel any class. If True Mosaics Studio has to cancel a class you will receive your choice of a full refund or credit for another class
Weekend or Multi-Week Class in New Orleans *
14 days or more, before the first day of class: Your registration fee will be refunded, minus a $25 processing fee.
7 to 13 days before the first day of class: Receive a credit towards a future class, minus a $25 processing fee.
7 days or less before the first day of class: No refunds or credits will be given.
* Cancellation policies for host studios outside of New Orleans may vary.
Week-Long Intensives and Visiting Artist Workshops
Cancellations least 30 days before the first day of class: Your registration fee will be refunded, minus a $50 cancellation fee.
Cancellations 29-15 days before the first day of class: Class credit only, minus a $50 cancellation fee.
Workshop/ class credits expire one year from date of original class/ workshop. No guarantee that same workshop will be offered again.
Cancellations less than 15 days before the first day of class: No refunds or credits will be given.
Retreat in Mexico: Hacienda Mosaico and True Mosaics Studio combined cancellation policy
All cancellations are subject to a 20% handling fee.
Reservations cancelled prior to 90 days, 50% is refundable.
Less than 60 days, 25% is refundable.
Less than 45 days fee paid is non-refundable.
Should any workshop/retreat be canceled by Hacienda Mosaico or True Mosaics Studio the entire amount paid will be refunded within fourteen days after cancellation. Once this occurs, Hacienda Mosaico nor True Mosaics Studio have no obligation regarding any additional costs or fees related to the issuance and/or cancellation of airline tickets or other travel reservations.
Hacienda Mosaico or True Mosaics Studio accepts no liability for any airline cancellation penalty incurred by the purchase of a non-refundable ticket. Nor does it accept liability for canceled flights.
PLEASE NOTE: Class credit does not guarantee you a spot in a future class, there must be space available, and you must contact True Mosaics Studio to register and send any additional class fees. The above policies apply to class credits.